GMM Commercial Insurance have been trading since 1982. We have built up a team of experienced, professional people from varied backgrounds in the insurance industry, with a combined knowledge of some 80 years.
We are also a member of the 
Group, an alliance of brokers
which gives us the buying power to negotiate preferential
rates with insurance companies, while continuing to provide
a local and independent service.
Whatever your insurance needs, we can offer you an immediate response to your enquiry with good old-fashioned personal service, which we promise will never change. However, as we travel into the Internet and Extranet world we believe that the insurance market will have to take full advantage of all the new technologies available to us, with the benefit of vastly reduced costs which we can then pass on to you.
We will treat our customers fairly and consistently, as we would wish to be treated ourselves.
Fair understanding and communication
We will:
- conduct appropriate customer research to help offer excellent products and services
- ensure that our customers understand their responsibilities and obligations
- provide information which enables customers to make informed purchase decisions
- use written and spoken language that is relevant, easy to understand and avoids unnecessary complexity
- be clear about product terms and prices
- ensure that customers understand what they pay for
- aim to ensure that our customers do not experience any surprises.
Fair feedback and complaints
When our customers offer feedback, or express dissatisfaction, we will:
- listen to them carefully
- respond quickly and effectively
- learn from the feedback and use it to continually improve our service.
Fair claims
When our customers make a claim we will:
- ensure the customer is clear about the progress of the claim at every stage and the timescale of the claim
- be empathetic and understanding
- act promptly and efficiently
- ensure the customer understands the extent of acceptance of their claim and any limiting policy terms and conditions
- explain the reasons for insurers decisions.
Fair service and distribution
We will:
- give our customers the service they have paid for
- respond promptly, in a friendly manner
- only use customer information for the agreed purpose
- ensure appropriately trained staff are available
- inform customers of the nature of our relationships with insurers
- ensure that commission structures do not encourage the promotion of unsuitable products.